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Right choice for New Car Service

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The truth of the matter is that you have the choice of where your vehicle is serviced, maintained and repaired, at competitive prices

Looking forward to the end of year car sales in hopes of a bargain or want to welcome in the new year by having your new car serviced? Here is some sound advice from Active Motor Repairs PTY LTD in Craigieburn.

The buying of a new car is one of the most important investments you will likely make, so the logical approach is to find a way to take care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

The truth of the matter is that you have the choice of who you would like to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

New car dealers are not able to force you to take the car back to the dealership you bought it from for service or repairs. Provided the work is undertaken to the manfufacturers specifications by a properly skilled person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Active Motor Repairs PTY LTD mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Active Motor Repairs PTY LTD mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Active Motor Repairs PTY LTD will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the differences between manufacturer, statutory and extended warranties to ensure you make the right decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be annulled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be wary of new car dealers who try to include “express” or “extended” warranties, often for free, when closing the deal. Usually these ‘other’ warranties may include quite explicit restrictions or provisions, and are not always what they seem. Many times these arrangements provide no real additional benefits not already accounted for by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership.

Such arrangements are very unlikely to bring to your attention the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will be travelling to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services